Varied Terrain: My Unexpected Journey into Leadership

This summer I returned to my roots and went backcountry backpacking in the Canadian Rockies. The trip lasted three days and covered about 60 km and 3,000 feet of elevation. (I wore Vibram Spyridon LS, incidentally. I may review the shoes in a future post…) Although I grew up playing in the Rockies, it still amazes me how incredibly and unpredictably varied is mountain terrain. Over 60 km, we travelled through trees and fields and rock slides. We marched over trickling, mountain streams and by (and into!) clear, glacial lakes; down winding ravines and up to rock-spewing waterfalls; through wet, … Continue reading Varied Terrain: My Unexpected Journey into Leadership

Women in Leadership

I haven’t had time to blog recently. It’s been a hectic few weeks with our graduation, a major alumni event (200 people), banquet planning for our upcoming banquets this Saturday in Winnipeg (http://horizon.celect.org/winnipeg-banquet) and next Thursday in Saskatoon (http://horizon.celect.org/saskatoon-banquet), planning and reporting for May Board of Governor meetings next week, and attending two major conferences: the Pentecostal Assemblies of Canada General Conference in Saskatoon at the end of April, and a Competency Based Education conference, from which I’m writing this blog now in San Antonio. Me in San Antonio at the CBE Conference, hanging with the Mariachi band. The Competency … Continue reading Women in Leadership

“What Time Is the 3:00 Parade?” What the Church Can Learn from Disney

Last May I led our staff through a customer service seminar. We listened to an episode of one of my favourite radio broadcasts: Under the Influence with Terry O’Reilly. CBC has just replayed that episode, so it’s available for free download for another week or so here; manuscript version here. The episode offers loads of fantastic advice for improving customer service using examples from places like Macy’s, Zappos and Disney. The examples from Disney most resonated with our staff. Disney staff are taught to value their customers as people,with the understanding that people remember people, not products. Consequently, Disney staff are coached to answer the question: … Continue reading “What Time Is the 3:00 Parade?” What the Church Can Learn from Disney